Intermix
Customer Service
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It's all in the styling.

Each season, INTERMIX offers a curated mix of on-trend and irresistible pieces from the most coveted designers and industry's best brands. Our experienced customer service staff is committed to inspiring your personal style and delivering an unparalleled shopping experience, both in store and online. We are here to help.

Frequently Asked Questions

  1. Can I return or exchange merchandise I purchased online at one of your store locations?
  2. Can I use a Gift Card to purchase online?
  3. Can I use my store credit online?
  4. Do you ship to multiple addresses?
  5. How can I check the status of an order?
  6. How do I place an order?
  7. How do I register with INTERMIX online?
  8. What if I forgot my password?
1. Can I return or exchange items I purchased online at one of your store locations?

Yes, simply bring the invoice you received with your order to any of our stores. We will reimburse the refund amount to your card and an email will be sent to the address on file containing the details of your return. Credits resulting from returns or exchanges will be processed within 3-4 business days, and will be reflected on you next credit card statement.

2. Can I use a gift card to make an online purchase?

Yes, you can use an INTERMIX gift card to make online purchases. When checking out simply enter the number on the back of the card into the 'Gift Card' field on the 'Payment Information' screen. The value of the card will automatically be applied to your order. Gift cards cannot be used on orders shipping internationally.

3. Can I use my store credit online?

Yes. When checking out simply enter the number on the back of the card you received from the store into the 'Gift Card' field on the 'Payment Information' screen. We will automatically apply the credit amount to your order.

4. Do you ship to multiple addresses?

Unfortunately, if you would like items to go to separate addresses you have to place a separate order for each address.

5. How can I check the status of an order?

Simply click on 'My Account' in the upper right corner of our home page. Enter your account information to view your Order History. You can also track your shipped order by entering the supplied UPS tracking number at www.ups.com.

6. How do I place an order?
7. How do I register with INTERMIX Online?

Just click on 'My Account' at the top right of any INTERMIX Online Store page and you'll be guided through four simple steps to register.

8. What if I forget my password?

Passwords are easy to forget, so we've made yours easy to recover! When you register, we ask you to answer a password recovery question. If you ever have trouble remembering your password, we will prompt you to enter the answer to your question. When you answer correctly, we will email your password to you.