Returns and Exchanges
We hope that you love what you ordered from INTERMIX. But in the event that you don't, we've made it as simple as possible to return items to us and we will do our best to issue you with a refund as quickly as possible.
Our Return and Exchange Policy
Returns of full-price merchandise are accepted within 14 day of purchase. Refunds will be issued in original form of payment and must be accompanied by receipt with the merchandise in the original condition. All purchases of sale merchandise and swimwear are final sale. Gift cards cannot be returned and we cannot accept intermixonline returns in any stores outside of the United States.
PLEASE NOTE: All Sale purchases are FINAL. Returns and/or exchange requests on sale merchandise will not be accepted.
If you have any additional questions about the in-store return policy please feel free to contact us.
How to Return Merchandise By Mail
We will deduct a flat fee of $10.00 from your refund for return postage. Insurance is taken care of when using the provided label. Unfortunately, we cannot refund any original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our return label. If you do not use the pre-paid label, the $10.00 fee will not be deducted from your refund.
NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
How to Exchange Merchandise by Mail
Please note: Only full-price merchandise can be returned by mail for exchange or refund. All sale purchases are final.
How to Return or Exchange Merchandise in Store