INTERNATIONAL ORDERS & SHIPPING
INTERMIX is delighted to offer our shipping to over 100 countries and territories.
All of our international orders are managed and made secure by our partner vendor Borderfree, a technology company that helps U.S. retailers carry out transactions with global consumers.
Free standard shipping applies to all online international online orders. If standard shipping is not available due to size, value or geographic restrictions, express shipping would apply.
About International Orders
Simply add items to your Shopping Cart and click on the Checkout button. Borderfree will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. If you would like to change your default shipping country, click on the international flag icon at the top of our website to select your shipping destination and preferred currency.
After you've completed your purchase on our website, we ship your item or items to the Borderfree shipping hub in the United States. Borderfree then ships your order to its international destination.
Payment Options, Exchange Rates, Duties, and Taxes
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB and China UnionPay, with additional payment options coming soon. Your account is billed by Borderfree when your package is shipped to its final destination and your credit card statement will read "BF*INTERMIX" where "BF" denotes the Borderfree network.
Duty, customs tariffs, taxes and VAT are set by the destination country, and are determined and guaranteed by Borderfree during checkout.
The amounts are determined based on:
- The merchandise's country of origin or manufacture
- The merchandise classification, using a system adopted by the countries that Borderfree supports
Tracking, Returns and Restrictions
Certain items in our online catalog may be unavailable for international shipping. These include furs and exotic leathers. If there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
You can track the progress of your international package(s) here.
If for any reason you are not satisfied with your purchase, please contact us within 14 days of receipt of your order to initiate your return. Your returned merchandise must be in the original condition and accompanied by a receipt. All sale purchases are FINAL. Returns and/or exchange requests on sale merchandise will not be accepted. Gift cards cannot be returned.
Returned items must be sent to Borderfree, our partner vendor for international orders, with a Return Merchandise Authorization form. Returns sent without this authorization form may not be accepted. The customer is responsible for returning the merchandise with their carrier of choice and is responsible for the return fee. We recommend keeping the tracking information for reference.
- Once your return request is received and approved, an email will be sent to you with the following information:
- The authorization attached for your signature
- Instructions on packing and sending the items you want to return
- The amount of your refund
PLEASE NOTE: We cannot accept international returns in any of our stores.
If you have any other questions about international orders or shipping please contact us and we will gladly assist you.