FAQs

INTERMIX is committed to inspiring your personal style and delivering an unparalleled shopping experience, both in store and online. Have questions? Browse our FAQ’s below or contact our Customer Service team, available 7 days a week, 9AM - 9PM EST (6AM - 6PM PST)

Returns

1. Can I return or exchange merchandise I purchased online at one of your store locations?
2. Can I use a Gift Card to purchase online?
3. Can I use my store credit online?
4. Do you ship to multiple addresses?
5. How can I check the status of an order?
6. How do I place an order?
7. How do I register with intermixonline.com?
8. What if I forgot my password?
9. Online Payment Options
10. Jewelry Care

Eligible returns are accepted within 30 days of receipt of purchase. Refunds will be issued in the original form of payment and must be accompanied by receipt with the merchandise in the original condition. All items marked FINAL SALE are not eligible for exchanges, returns nor price adjustments. 

INTERMIX does not offer exchanges for merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, return the item by logging into your account and printing a complimentary pre-paid UPS return label and then place a new order for the desired item.

You can use an INTERMIX gift card to make online purchases. When checking out, enter the number on the back of the card into the 'Gift Card' field on the 'Payment Information' screen. The value of the card will automatically be applied to your order. Please include your credit card information when using a gift card. Your gift card will be charged first and any remaining balance, if applicable, will be applied to your credit card. Gift cards cannot be used on preorder items and on orders shipping internationally.  If you use both a gift card and a credit card and you are returning merchandise you will be credited in the form of a new gift card.  The new gift card for the refund amount will be emailed to the email address on the order.  If you used both a gift card and a credit card, the gift card will be refunded first and the remaining balance will be refunded to the credit card used on the order.

When checking out, enter the number on the back of the card you received from the store into the 'Gift Card' field on the 'Payment Information' screen. We will automatically apply the credit amount to your order.  If you use both a gift card and a credit card and you are returning merchandise you will be credited in the form of a new gift card.  The new gift card for the refund amount will be emailed to the email address on the order.  If you used both a gift card and a credit card, the gift card will be refunded first and the remaining balance will be refunded to the credit card used on the order.

We do not offer this option.  If you would like items to go to separate addresses, you will have to place a separate order for each address.

Click on your account in the upper right corner of our home page. Enter your account information to view your Order History. You can also track your shipped order by entering the supplied UPS tracking number at www.ups.com.

Follow these steps to place an order online:

1. Add an item to your shopping bag by clicking the "Add to Bag" button on the item's product page. You can review your shopping bag and make any necessary changes/edits before checking out.
2. Scroll over “My Bag” icon at the top right of the intermixonline.com page and then select “View Bag & Checkout.”
3. Follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

You will receive at least two emails following the placement of your order. The first will confirm your order was received. The second will confirm your order was shipped and will contain a UPS tracking number to let you track the delivery of your package. If any of your items are out-of-stock or your delivery date has changed, you will receive an email with status updates on your order.

Click on “Sign In / Register” at the top right of any intermixonline.com page. This will bring you to the Sign In/Register  page.  Please enter your information to sign up.

Select "Forgot Password?" below the sign in area and a password reset email will be delivered to your inbox.

Intermix offers the below payment options at checkout:

• Visa, Mastercard, American Express and Discover cards

• Apple Pay

• PayPal

• Intermix Gift Cards