FAQs
INTERMIX is committed to inspiring your personal style and delivering an unparalleled shopping experience, both in store and online. Have questions? Browse our FAQ’s below or contact our Customer Service team, available 24 hours a day, seven days a week.
Frequently Asked Questions
- Can I return or exchange merchandise I purchased online at one of your store locations?
- Can I use a Gift Card to purchase online?
- Can I use my store credit online?
- Do you ship to multiple addresses?
- How can I check the status of an order?
- How do I place an order?
- How do I register with intermixonline.com?
- What if I forgot my password?
Returns of full-price merchandise are accepted within 14 days of receipt of purchase. Refunds will be issued in the original form of payment and must be accompanied by receipt with the merchandise in the original condition. All purchases of sale merchandise, swimwear, intimates and bodysuits are final sale and not eligible for exchanges, returns nor price adjustments.. We cannot accept intermixonline.com returns in any stores outside of the United States.
Unfortunately, INTERMIX does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, simply return the item in your possession and place a new order for the desired item. Once the new order is placed, please email or call Customer Service at 855-446-4943 with both the existing and new order number, allowing us to ensure that you are not charged the return shipping fee for the item(s) you are sending back to us.
Yes, you can use an INTERMIX gift card to make online purchases. When checking out, simply enter the number on the back of the card into the 'Gift Card' field on the 'Payment Information' screen. The value of the card will automatically be applied to your order. Please be sure to also include your credit card information when using a gift card. Your gift card will be charged first and any remaining balance, if applicable, will then be applied to your credit card. Gift cards cannot be used on orders shipping internationally.
Yes. When checking out, simply enter the number on the back of the card you received from the store into the 'Gift Card' field on the 'Payment Information' screen. We will automatically apply the credit amount to your order.
We currently do not offer this option. If you would like items to go to separate addresses, you will have to place a separate order for each address.
Simply click on Account in the upper right corner of our home page. Enter your account information to view your Order History. You can also track your shipped order by entering the supplied UPS tracking number at www.ups.com.
Follow these simple steps to place an order online:
- Add an item to your shopping bag by clicking the "Add to Bag" button on the item's product page. You can review your shopping bag and make any necessary changes/edits before checking out.
- Scroll over “My Bag” icon at the top right of the intermixonline.com page and then select “View Bag & Checkout.”
- Follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.
You will receive at least two emails following the placement of your order. The first will confirm your order was received. The second will confirm your order was shipped and will contain a UPS tracking number to let you track the delivery of your package. If any of your items are out-of-stock or your delivery date has changed, you will receive an email with status updates on your order.
Click on “Sign In / Register” at the top right of any intermixonline.com page. This will bring you to the Sign In/Register page. Please enter your information to sign up.
Passwords are easy to forget, so we've made yours easy to recover! Simply select "Forgot Password?" below the sign in area and a password reset email will be delivered to your inbox.