Returns

Returns

Thank you for shopping with INTERMIX, we hope you love your purchase. If you don’t, we offer complimentary returns within 30 days. More details below.

● For U.S. orders, returns received within 30 days of the order delivery date are complimentary.

● All returns received within the 30-day window will be refunded via your original payment method. Please note: It may take up to 10 business days to process. If you paid with a gift card, a new gift card will be issued.

● Items must have original tags attached and be returned in original packaging.

● Items must be returned in perfect condition, unworn and undamaged. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or a return may not be approved.

● All items marked FINAL SALE are not eligible for exchanges, returns or price adjustments.

● Returns received outside the 30-day time frame may be accepted at the discretion of our operations team. If the return is accepted, please note a $9.95 restocking fee will be applied to the return and the balance will be refunded via a promotional gift card.

Return approval is at the discretion of our operations team and INTERMIX reserves the right to deny any return that does not comply with our policy.   INTERMIX is not responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials.  Denied returns will be shipped back to the customer. 

Domestic Return Procedure

To initiate a return in accordance with the INTERMIX Return Policy, please log into your INTERMIX account or visit https://returns.narvar.com/intermix/returns. There you’ll find clear instructions for processing your return, including printing your own label or generating one at a nearby UPS store. Note: You do have the option to return in our stores. If you choose that option, please have your order number. To ensure your return is processed in a timely manner, please use the original packaging

Please include only items from this order that you have selected to return. Adding additional items which are not part of the return will result in significant delays.

Exchanges

We don’t currently offer an exchange service. To make an exchange, you must return the original item in accordance with our return policy and place a new order.

Frequent Returns

To ensure a positive experience for all of our clients, if we identify an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at INTERMIX stores or intermixonline.com.

Non-INTERMIX Returns

Please contact our Customer Service team and advise them that you are attempting to retrieve a purchase which was not made through INTERMIX.  INTERMIX will make all attempts to assist with locating and returning your NON-INTREMIX item, however, please note, INTERMIX can’t be held responsible for replacing, returning or compensating you for any NON-INTERMIX item you may have accidentally returned to us.

International Return Procedure

To return your international online order, please contact us at customerservice@intermixonline.com or 855-446-4943 for instructions. Please note, international web orders may not be returned in INTERMIX stores. For more information on International returns, please click here.