Returns

Please note: We are in the process of moving warehouses to better serve you and we are experiencing delays in returns processing. Thank you for your patience.

Returns

Intermixonline.com offers complimentary returns on all U.S. orders.  Eligible items may be returned for a full refund to the original form of payment if returned within 30 days of receipt by mail or in any INTERMIX store - if you use both a gift card and a credit card and you are returning merchandise you will be credited in the form of a new gift card.  The new gift card for the refund amount will be emailed to the email address on the order.  If you used both a gift card and a credit card, the gift card will be refunded first and the remaining balance will be refunded to the credit card used on the order.

All items marked FINAL SALE are not eligible for exchanges, returns or price adjustments.  FINAL SALE items include some sale merchandise, intimate apparel and hosiery.

INTERMIX does not accept a return on merchandise that has been washed, worn, or damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.

Intermixonline.com does not offer merchandise exchanges or store credits.

Return approval is at the discretion of our operations team and INTERMIX reserves the right to deny any return that does not comply with our policy.   INTERMIX is not responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials.  Denied returns will be shipped back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at INTERMIX stores or intermixonline.com.  

Domestic Return Procedure

To initiate a return in accordance with the INTERMIX Return Policy, please log into your INTERMIX account or visit https://returns.narvar.com/intermix/returns. There you’ll find clear instructions for processing your return, including printing your own label or generating one at a nearby UPS store.  Note: You do have the option to return in stores. If you choose that option, please arrive with your order number.

International Return Procedure

To return your international online order, please contact us at customerservice@intermixonline.com or 855-446-4943 for instructions. Please note, international web orders may not be returned in Intermix stores. For more infortmation on International returns, please click here