Returns
Please note: Due to continued concerns about the coronavirus, we have extended the return window to June 30th, 2020 for all purchases made between February 1st, 2020 and May 31st, 2020.
Intermixonline.com now offers complimentary returns on all U.S. orders. Items purchased from Intermixonline.com which are not SALE or otherwise noted as FINAL SALE may be returned for a full refund to the original form of payment if returned within 14 days of receipt by mail or in any domestic INTERMIX store.
Please note: All swimwear, intimate apparel, bodysuits, hosiery and SALE merchandise are FINAL SALE and NOT eligible for returns, exchanges or price adjustments. INTERMIX will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.
Intermixonline.com is unfortunately not able to offer merchandise exchanges or store credits at this time.
Return approval is at the discretion of our operations team and INTERMIX reserves the right to deny any return that does not comply with our policy. INTERMIX cannot be responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials. Denied returns will be shipped back to the customer. To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at INTERMIX stores or intermixonline.com.
Domestic Return Procedure
To initiate a return in accordance with the INTERMIX Return Policy, please log into your INTERMIX account or visit https://returns.narvar.com/intermix/returns. There you’ll find clear instructions for processing your return, including printing your own label or generating one at a nearby UPS store.
Note: You do have the option to return in stores. If you choose that option, please arrive with your order number.
International Return Procedure
To return your international online order, please contact us at customerservice@intermixonline.com or 855-446-4943 for instructions. Please note, international web orders may not be returned in Intermix stores.