Shipping & Returns
Shipping Information
Please note: Due to order volume, expect shipping delays.
Our Shipping Policies
We process orders for shipping Monday - Friday, excluding weekends and holidays. All orders received on weekdays after 12pm EST, on weekends or holidays will begin processing the following business day.
U.S. Shipping
Please allow 24-48 business hours for processing pending merchandise availability and credit card authorization.
Domestic Shipping Options and Rates
GROUND - $8.00
Please note, we do not offer Saturday delivery.
Please allow 24-48 business hours after placing your order for processing.
Tracking Your Order
Check your shipping email to easily track the progress of your shipment.
Multiple Item Orders
If your order includes several items, they may be sent to you in individual packages from different locations. If this happens, you will receive an email notification as soon as each individual item is shipped to you. Each email will include the tracking number for that specific package and you will be able to track the progress of each item using the method outlined in Tracking Your Order, above.
Preorders
Preorders are items that are not yet in stock, but will be available to ship at a future date. The estimated shipment date for preorders appears on the item's product detail page. Preorders are reserved until the item reaches our warehouse, where it will then be shipped to you. Ship dates and availability are determined by the designer and are subject to change. You will not be charged until the item ships. If the item is cancelled for any reason, you will not be charged.
Returns
All items are FINAL SALE and not eligible for return.
Domestic Return Procedure
All items are FINAL SALE and not eligible for return.
Exchanges
We don’t currently offer an exchange service. To make an exchange, you must return the original item in accordance with our return policy and place a new order.
Frequent Returns
To ensure a positive experience for all of our clients, if we identify an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at INTERMIX stores or intermixonline.com.
International Return Procedure
All items are FINAL SALE and not eligible for return.